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Chief of Staff

New York/New Jersey, Chicago, DC, Maryland, Virginia or Texas (preferable) or Remote

The Chief of Staff will prioritize, triage, and coordinate the activities of MCCA’s CEO & President ensuring timely follow-up on key leadership activities. The successful candidate will have experience working in administration or leadership capacities in a fast-paced environment.

Membership Manager

Chicago, New York/New Jersey, DC, Maryland, Virginia or Texas (preferable) or Remote

As the Membership Manager, you will be a point of contact for 250+ member organizations, interacting with them routinely to renew memberships and track membership engagement. Success will be driven by your ability to both engage with existing members and cultivate relationships with new prospects.

Open positions

Chief of Staff

LOCATION:

New York/New Jersey, Chicago, DC, Maryland, Virginia or Texas (preferable) or Remote

SCOPE AND RESPONSIBILITIES:

The Chief of Staff will prioritize, triage, and coordinate the activities of MCCA’s CEO & President ensuring timely follow-up on key leadership activities. The successful candidate will have experience working in administration or leadership capacities in a fast-paced environment. The ideal candidate is a solution builder, an individual thinker, and an analytical strategist. Candidates with a master’s degree or experience in a not-for-profit organization will be given preference.

Specific Responsibilities:

Executive Support:

  • Planning and facilitating executive team meetings and planning sessions;
  • Providing decision support with research, analysis, and synthesis;
  • Managing and executing special projects as designated by the CEO;
  • Offering general support: correspondence, agendas, minute taking, etc. (note: core administrative support to the CEO is provided by a separate admin role or will be shared with by COS and CEO until one is hired).

Board & External Sponsor Coordination:

  • Project managing preparation and creation of materials for Board meetings;
  • Updating the Board on progress against goals and key impact moments; and
  • Oversee regular financial reports and respond to incoming requests.
  • Preparing, running, and helping manage fundraising processes.

Executive Communications:

  • Be a bridge for communication between the CEO and internal departments, with strong collaborative relationships across the organization.
  • Preparing presentations and updates for internal audiences, such as leadership reports, summaries of board meetings, or presentations for company-wide meetings; and
  • Working with the communications team to manage speaking requests for the CEO.
  • Perform other job-related duties as requested.

KEY SELECTION CRITERIA:

Candidates will need to demonstrate (essential capabilities, ordered by importance):

  • Executional excellence: You have organizational skills, meticulous attention to detail, high sense of responsibility, and generalist skill set to take on a wide range of high priority tasks in support of the CEO and executive team. You are dependable, and always deliver quality work.
  • Executive level communication skills: Your written (including decks) and verbal communication is compelling and precise. You can quickly take complex concepts and communicate them briefly, simply, and persuasively. You’ve demonstrated the ability to communicate at executive or board levels of large companies or organizations.
  • Structured problem solving: Strategic thinking, in particular the ability to break complex problems down into component parts. The ability to lead on and enjoy both strategic and tactical work is key.
  • Analytical capability: You’re confident creating, scrutinizing, and improving everything from revenue models to pivot tables. You’ve repeatedly done the work to make sure complex business reporting data is accurate, but you’re also able to cut out the noise by identifying the 2 or 3 most salient data points to inform decision making.

 

Additional capabilities we’ll consider (bonus capabilities, demonstrating strong skills/experience in at least 1-2 of these will help the best candidates stand out):

  • Emotional intelligence and ability to establish strong and trusting relationships with colleagues.
  • Designing or leading organizational change management around new goals, priorities, team changes or projects.
  • High initiative, self-starting capabilities; the demonstrated ability to identify and seize opportunities for impact in messy, uncertain contexts without direction or oversight.
  • Mission and values alignment, demonstrated through a history of actively contributing to the causes or communities that you care about in meaningful ways.
  • Fundraising: you’ve led or participated in fundraising processes.
  • Facilitation skills: you design thoughtful meeting processes/agendas and are skilled at chairing or facilitating meetings or sessions that make progress on high stakes discussions with senior stakeholders.
  • Deep experience and familiarity operating within nonprofit companies or functions, in particular those organizations that are shifting its business model. This might manifest in strong agile project management skills, ease collaborating and influencing across functions, and a strong perspective on what a high performing nonprofit company looks like.

WHAT’S ATTRACTIVE TO THE RIGHT CANDIDATE?

  • The Chief of Staff will be joining MCCA at key inflection point in its development. The organization operates in a nimble and entrepreneurial fashion similar to the dynamic environment normally associated with high growth startup organizations.
  • MCCA has a strong staff who are dependable, passionate about their mission, welcoming, and willing to work together. At MCCA, you will have the resources you need to succeed.
  • Their culture encourages a healthy work/life balance. You will be able to leave work at work and will not be required to be “on-call” once you leave the office.
  • This role will broaden your horizons. Working at MCCA will give you the opportunity to interact with elite partners of law firms and general counsel of Fortune 500 companies.
  • MCCA offers a competitive salary and benefits to include medical and dental insurance, transportation allowance, 15 days paid vacation, holidays, short-term and long-term insurance, and more.

TO APPLY:

  • In a cover letter of no more than one page, outline how your work history demonstrates the a) essential capabilities for the role outlined in the position description and b) anything from the ‘additional capabilities’ list in the position description we should know about or consider.
  • We especially encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. We’re actively working to increase the diversity of experience and perspectives on our team, and we want to hear from you. Remember, no one comes with the entire complement of skills, and no one is the perfect candidate, so don’t let a lack of experience/ skill in one specific area deter you from applying.

Interested applicants should submit a cover letter and resume to Careers@mcca.com with subject line: Interest in Chief of Staff Position.
No calls please.

MEMBERSHIP MANAGER

LOCATION:

Chicago, New York/New Jersey, DC, Maryland, Virginia or Texas (preferable) or Remote

SCOPE AND RESPONSIBILITIES:

As the Membership Manager, you will be a point of contact for 250+  member organizations, interacting with them routinely to renew memberships and track membership engagement. Success will be driven by your ability to both engage with existing members and cultivate relationships with new prospects.

In addition to managing day-to-day membership functions, you will drive the ongoing development and enhancement of MCCA’s Salesforce membership database. You will be the vendor liaison ensuring requirements and deadlines are met, knowing when to escalate any issues.

The ideal candidate for this position will bring a holistic, strategic, and visionary approach to using analytics, data, operational excellence, and technology to drive the organization’s membership development efforts. This player-coach should enjoy collaborating with colleagues, motivating, and developing a high potential team, and serving as a trusted, creative, and proactive advisor to the Chief Operating Officer, Director of Membership and other members of the operations team.

The Membership Manager will regularly monitor performance and implement changes as needed while continuously analyzing the mid and long-term future impact of those plans.

Specific Responsibilities:

  • Manage membership renewal and all aspects of the membership invoice process, as well as, member onboarding / offboarding processes (in Salesforce and Basecamp). Work with the membership team to improve member/customer data processes.
  • Serve as Membership’s second point of contact and respond to all member and nonmember inquiries in a timely manner.
  • Utilize internal and external analytics, membership data, fundraising trends, and benchmarks to develop strategic plan-based goals and plans for revenue growth and membership engagement objectives.
  • Monitor industry news and prospective member lists to identify opportunities for engagement.
  • Plan and manage Salesforce related contracts as well as budgets and relationships with other vendors as required.
  • Manage the Salesforce membership database to ensure the accuracy of member records and reports while maintaining overall data integrity.
  • Communicate with business stakeholders on request prioritization and planning regarding Salesforce and other membership technology resources.
  • Create, implement, and manage a formal process to prioritize introducing new Salesforce functionality and enhancement optimizing allocation of resources to meet strategic, operational and specific program/division needs.
  • Design, develop and refine integrated data structures to meet the needs of internal and external stakeholders.
  • Create, communicate, and enforce adherence to data management policies and procedures.
  • Provide technical support and training for staff members.
  • Analyze membership data and identify trends and opportunities within the membership. This may include analysis of member retention/attrition rates and other similar metrics.
  • Track and maintain member participation and engagement statistics by creating reports and spreadsheets that clearly illustrate member involvement in MCCA.
  • Perform other job-related duties as requested.

KEY SELECTION CRITERIA:

  • Bachelor’s degree, preferably in business, marketing, or a related field.
  • Five or more years of experience in membership or similar customer-service oriented role.
  • Five or more years of experience at using membership database systems, including the ability to analyze and utilize the data and metrics; experience with Salesforce highly preferred.
  • Experience in a deadline-sensitive matrix-management work environment demanding hands-on, high energy, positive, and flexible responsiveness to changing circumstances.
  • Expertise in the implementation, configuration, and functional capabilities of CRM / membership databases (Salesforce highly preferred).

PERSONAL / PROFESSIONAL ATTRIBUTES:

Engaging: You are respectful of all and you easily build confidence at all levels. You are impeccable with your word and consistent with your follow through. You are effective at actively listening to others to understand their needs. You exude confidence and poise.

Excellent Communicator: You understand the importance of tone and how to communicate clearly whether by email, over the phone, or face to face.

Curious: You are intellectually curious; you enjoy learning and like to understand issues.

Analytical: You are comfortable in the data. You notice trends and ask why.

Proactive: A self-starter, you recognize and seek out opportunities, anticipate issues, and address them proactively by collaborating with internal and external stakeholders.

Service-driven: Along with a keen ability to relate to our community and help them translate their needs, you have a strong enthusiasm for customer service – both internally with colleagues and externally with member prospects and stakeholders.

WHAT’S ATTRACTIVE TO THE RIGHT CANDIDATE?

  • The Membership Manager will be joining MCCA at key inflection point in its development. The organization operates in a nimble and entrepreneurial fashion similar to the dynamic environment normally associated with high growth startup organizations.
  • This role is yours to build. You will play an active role in the use and enhancement of MCCA’s new Salesforce database, examining what is working and how we can improve our return on investment.
  • The opportunities are endless. With a large number of potential member organizations, you can make a big impact at MCCA.
  • MCCA has a strong staff who are dependable, passionate about their mission, welcoming, and willing to work together. At MCCA, you will have the resources you need to succeed.
  • Their culture encourages a healthy work/life balance. You will be able to leave work at work and will not be required to be “on-call” once you leave the office.
  • This role will broaden your horizons. Working at MCCA will give you the opportunity to interact with elite partners of law firms and general counsel of Fortune 500 companies.
  • MCCA offers a competitive salary and benefits to include medical and dental insurance, transportation allowance, 15 days paid vacation, holidays, short-term and long-term insurance, and more.

APPLY

Interested applicants should submit a cover letter and resume to Careers@mcca.com with subject line: Interest in Membership Manager Position.
No calls please.

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