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Company: Amazon
Position: Employee Relations Principal
Location: USA

Description: We are seeking an Employee Relations Manager to join a team dedicated to supporting cross-organizational business lines in North America. The successful candidate will have a demonstrated ability i) to quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; ii) to develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; iii) to influence leaders to win alignment, support, and change agents; and iv) to lead and develop our team of employee relations professionals. The Principal will possess significant employee and labor relations expertise, excellent judgment, and highly-developed analytical and communication skills.

The resident location of the individual is virtual, in the geographic area of primary support and preferably in a location near a major airport convenient for air travel. This position will support sites across one or more operational regions so comfort with travel is key. The successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time.

Core Responsibilities

  • Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
  • Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment and leadership
  • Project Management: Independently design, own, and lead successful large-scale, network-wide projects that improve frontline partner experience
  • Analyze and Interpret Data: Exercise analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
  • Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions
  • Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution
  • Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results
  • Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
  • Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks


Basic Qualifications

  • Bachelor’s degree required
  • 10+ years of relevant experience in employee relations, and labor relations
  • Experience supporting large hourly workforces highly desired
  • Successful record of creating, improving and executing programs at scale
  • Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
  • Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies

Preferred Qualifications

  • Advanced degree, JD, or other specialized training in labor/employee relations
  • Leadership experience in distribution, logistics and/or transportation industries highly desired
  • Experience building and launching programs that measurably impact positive engagement
  • Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
  • Comfortable in a fast-paced environment and able to manage through ambiguity and change
  • Solid sense of accountability, high-quality judgment and sound decision-making
  • Fluency in multiple languages
  • Ability to handle confidential information and escalate issues when appropriate

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