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Company: Citi
Position: Chief Administrative Office and Head of Global Legal Solutions
Location: New York, NY; Tampa, FL

Description: The Chief Administrative Officer (CAO) and Head of Global Legal Solutions (GLS) for Legal is responsible for managing the various business and risk management functions and driving continual improvements in practices and controls of the Legal department. This role is global and provides strategy, solutions, and support across a broad range of Legal department management, risk, operational and functional areas. This role will report to the Deputy General Counsel (DGC) and serve as an active member of the global Legal Management Committee (LMC).

This role will have responsibility for all aspects of (a) finance, operations, outside counsel management, innovation, and technology, and (b) risks, controls, data, regulatory remediation and engagement, and transformation, for the global Legal department. Ultimately, this role helps ensure there are no material corporate surprises, and that Legal manages its current and future risks in line with the successful achievement of strategic business plans, while operating within all applicable regulatory and legal requirements.

The individual in this role must have a thorough understanding of the strategic direction of the Legal department, combined with a solid understanding of Legal risks, controls, finances, operations, technology, and data. In partnership with the DGC, this individual will have the authority to negotiate and make independent decisions on issues and activities that have critical impact or influence on how the Legal department is run and managed.


  • Provide support and guidance on all aspects of Legal-related business and risk management including
    • Departmental strategy, organizational design, innovation, and transformation
    • Financial planning and forecasting, human capital, and expense management
    • Delivery support of critical global regulatory, transformation, and other strategic initiatives
    • Legal Data governance, stewardship, capabilities, analytics, and delivery
    • Legal supplier network strategy, governance, procurement, operations and diversity, equity, and inclusion
    • Operational risk management and reporting, including cyber and information security
    • Change management, knowledge management, training, communications, and marketing
    • Real estate, location strategy and Global Legal Office governance, administration, and management
  • Ensure the establishment of an appropriate risk and control governance model, representing Legal in firm-wide regulatory, compliance and operational risk efforts
  • Oversee the development and analysis of key metrics to monitor and drive the governance and control agenda
  • Escalate issues, trends, and themes to senior management through existing forums
  • Help ensure alignment with Citi’s risk and controls frameworks that impact the Legal function
  • Proactively manages the Legal function relationships with key stakeholders, including our key global regulators (e.g., OCC, FRB, FDIC, PRA, MAS, HKMA, JFSA), Committees of the Board and Senior Management.
  • Play an active role in career development and people-related matters across the Legal CAO function
  • Act as a strategic business partner and trusted advisor to business stakeholders, functional partners (e.g., Finance, Audit, HR, Risk, Compliance), law firms and LMC members
  • Key contributor to the overall strategy, establishing direction and planning for the needs of the global Legal department


  • 15+ years of legal experience with a large corporation, law firm or government agency.
  • Ability to inspire trust, influence others, promote collaboration and motivate.  Skilled at building and maintaining relationships
  • High level of diplomacy
  • Strong written and oral communication skills; strong interpersonal skills; strong presentation skills
  • Ability to identify problems and take appropriate actions to resolve issues
  • Global awareness/global business orientation
  • Demonstrated ability to work with all levels of internal and external management
  • Experience in understanding of day-to-day global bank business operations
  • Strong knowledge of existing and new U.S. banking/BHC regulations, statutes, agency rulings and policy
  • Excellent analytical and advocacy skills as well as the ability to speak and write clearly, and interact with business and legal colleagues in a creative, collaborative and productive manner.
  • Experience at a U.S. bank regulatory agency is a strong preference.

Essential Skills/Experience:

  • Juris Doctor (U.S.)
  • 15+ years legal experience
  • Attorney must be licensed to practice law and a member in good standing in in the state/jurisdiction in which the position is based or otherwise in compliance with the in-house counsel registration rules of that state/jurisdiction.
  • Strong interpersonal, analytical, organizational and communication skills
  • Excellent writing skills
  • Self-starter, capacity and willingness to take on multiple responsibilities

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